Returns & Exchange Policy

If you would like to return an item for refund or exchange, you are able to do this within 7 days of receiving your order. Please ensure that the jewelry is returned in its original, unused condition and is not worn or used. All items must be returned in their original packaging.

How do I request a refund or an exchange?

Please complete and include the return/exchange form that arrived with your order, and include it when returning your parcel to the below address.

No. 84, East 3rd Road
Meilong Town
Haifeng County
Shanwei City
Guangdong Province
China

Customers are responsible for return postage costs and we are unable to take responsibility for any items whilst in transit. We aim to process all refunds within 5 working days, however during busy periods this process may take slightly longer. Refunds will be issued back to the original payment method used to place the order.

International Exchanges

Unfortunately, we are unable to offer exchanges for international shipments.

What if I paid with a gift card?

If you paid for your order via a e-gift card (either fully or partially) the refund amount will be loaded back onto the same e-gift card. Gift cards cannot be exchanged for cash, nor can they be used to purchase other giftcards.

If you have miss placed or deleted the e-gift card, you can contact our customer service team here to have it resent.

What items can I not return or exchange?

· Custom or Personalized Items: Jewelry that has been customized or personalized according to your specifications.

· Sale or Clearance Items: Items purchased on sale or clearance are final and cannot be returned or exchanged.

· Opened or Used Items: Jewelry that has been worn, used, or is no longer in its original, unused condition.

*Exceptions can be made for items deemed faulty that cannot be fixed or replaced as per The Consumer Rights Act 2015. If you believe the goods to be faulty please contact customer services.

Refunds

Upon receipt of all undamaged and correctly returned items, we will issue a refund to the original payment method, excluding shipping charges, within 30 days.

If you still have any prombles, please contact us at:

· Email: s15384401764@126.com

· WhatsApp: +86 15384401764

Order Cancellation

You can cancel your order within 12 hours of placing your order, before it has been dispatched.

Contact us at:

· Email: s15384401764@126.com

· WhatsApp: +86 15384401764